Returns and refunds policy
Customer Service: firstname.lastname@example.org
Julienne offers refunds only for the purchase of non-discounted products. If a product has not met your expectations, a full refund - excluding paid shipping costs - is possible under the following conditions:
- You must first send an email to our customer service explaining the cause of your refund inquiry. We will answer you with further instructions.
- The item must be returned within 14 days upon the arrival.
- It must be returned in the exact same condition as it has been received; with the hygienic sticker, hang tags, unworn, unwashed, unused with the original packaging.
- The return cost is at your expense. Please keep hold of your delivery tracking number.
- Julienne is not responsible for items that are damaged or lost in transit.
- We do not proceed to exchanges.