Frequently Asked Questions

All our parcels are sent using carbon-neutral shipping.
We offer express free worldwide shipping for all orders above CHF 150.- For all orders under this amount, flat fees have been set and are visible as soon as you fill in the country destination of the order.

In the case of returns, the shipping return cost is at the customer's expense. For Swiss residents, we offer you a free dropping point in Lausanne.

Duties and taxes are the responsibility of the customer. They depend on the country of destination and the amount is payable directly to the courier upon receipt of your shipment. All taxes are already included on Swiss orders.

Need precisions about duties and taxes? Contact us at hello@julienneswim.com

Visit our returns center. Enter your order number and email address to start. Follow the instructions and select the items you want to return. Once your request is approved, you will get a confirmation email with shipping guidelines.

We will reimburse you within 10 days upon receipt of your parcel if it meets the conditions below:
- The item must be returned within 14 days upon arrival.
- It must be returned in the exact same condition as received; with the hygienic sticker,tags, unworn, unwashed, unused with the original packaging.

Please note:
- Julienne offers refunds only for the purchase of non-discounted products.
- The return cost is at your expense. Please keep your delivery tracking number.
- Julienne is not responsible for items that are damaged or lost in transit.
- We do not offer exchanges. However, if you would like to order a new size, we'll gladly offer you free shipping. Drop us an email at hello@julienneswim.com for further details.

We help you find your size here: FIT GUIDE

IMPORTANT NOTE: our MAKAN collection was sizing too small. We listened to your feedback, and have improved ourselves with this new A-MAR collection! If you were previously a size M, you can now consider yourself a size S.

We have removed the sizes on the swimsuits.
You will instead find heart symbols as follows:
1 heart = XS
2 hearts = S
3 hearts = M
4 hearts = L
5 hearts = XL

If you have further questions about sizing or if you need advice, shoot us an email at hello@julienneswim.com We would be happy to help you find the perfect swimsuit!

We strongly advise cleaning your Julienne swimwear by hand with cold water. Should you need to wash it with the washing machine, choose a delicate program and maximum 30C° temperature. To avoid releasing microplastics in water, we have got you covered with the Guppyfriend washing bag specially designed to retain microplastics (shop it here)

Our swimwear is made using regenerated nylon, from ghost fishing nets coming from the ocean and recycled plastic. Our packaging is made from biodegradable or recycled materials. We produce all our swimwear in an ethical manufacture in Portugal. We know exactly who works behind Julienne and how. Lastly, we give back to a non-profit association that supports women with breast cancer.
Learn more about our sustainable impact HERE

Still have questions?

Get in touch with us here.