Frequently asked questions

Spreading worldwide the power of self-love and sustainability through our irresistible swimwear is our main goal.

Hence we have set a worldwide shipping policy and offer express free shipping for all the orders above CHF 250.00. For all the orders under this threshold, flat fees have been set and are visible as soon as you fill in the country destination of the order.

In the case of returns, the shipping return cost is at the customer's expense.

Duties and taxes are at the charge of customers. They depend on the country of destination and the amount is payable directly to the courier at the reception of your shipment. For all Swiss orders, the price displayed on product pages and at the checkout includes all taxes.

Need precisions about duties and taxes? Shoot us an email at hello@julienneswim.com
Customer Service: hello@julienneswim.com

Julienne offers refunds only for the purchase of non-discounted products. If a product has not met your expectations, a full refund -excluding shipping costs paid- is possible under the following conditions:

- You must first send an email to our customer service explaining the cause of your refund inquiry. We will answer you with further instructions.
- The item must be returned within 14 days upon the arrival.

- It must be returned in the exact same condition as it has been received; with the hygienic sticker, hang tags, unworn, unwashed, unused with the original packaging.

- The return cost is at your expense. Please keep hold of your delivery tracking number.

- Julienne is not responsible for items that are damaged or lost in transit.

- We do not proceed to exchanges. If you have ordered the wrong size, please place a new order.
You can find your tracking order in the order confirmation sent via email and SMS. Enter the tracking order number in our shipping partner's platform: ORDER TRACKING
Find your size here: FIT GUIDE

If you have further questions about sizing or you want to receive advice, shoot us an email at hello@julienneswim.com We would be happy to advise you.
Yes! We have added to the Francis one piece adjustable shoulder straps to make sure it would be comfortable for long torso women too.

You can find the suit here: ONE PIECES
We strongly advise cleaning your Julienne swimwear by hand with cold water. Should you need to wash in with the washing machine, chose delicate program and maximum 30C° temperature. To avoid releasing microplastics in water, we got you covered!

Shop a washing bag specially designed to retain microplastics HERE
Our swimwear is made from regenerated fishing nets coming from the ocean and recycled plastic. Our packaging is made from biodegradable or recycled materials.

A talented crew of Indonesian tailors make by hand our swimwear in an ethical and eco friendly manufacture, which employs mostly women and offers good working conditions and fair remuneration.

We also give back CHF 1.00 for every swimwear we sell to the association Bali Wise that aims at empowering marginalized women through skills education.

Learn more about our sustainable impact HERE

Still have questions? Get in touch!